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How phking365 Handles Your Personal Information

Your account data stays with us — collected only for what we need to run your phking365 account, process your GCash, Maya, or InstaPay transactions, and keep your wallet secure.

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phking365 How phking365 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We run a layered approach to data security — not a single checkbox. Every account page is served over an encrypted connection, and access to stored account records is restricted by role. Here is how the four key areas work in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to measure page performance. No third-party advertising cookies are placed without your consent through the cookie banner on first visit.

Account Security

Login attempts trigger an OTP sent to your registered mobile number. Any unrecognised device access is flagged, and you can review active sessions from the security tab in your account settings.

Data Retention

Transaction records — including GCash, Maya, and InstaPay entries — are held for the period required by applicable financial regulations, then deleted or anonymised. We do not hold data longer than necessary.

Requesting Changes

Submit a data access or deletion request via live chat or email. We verify your identity against your registered mobile number before actioning any change to your account data record.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what data we hold on your account, request a correction, or ask us to delete information that is no longer needed, our support team handles privacy requests directly. Use the channel that works for you — live chat inside your account dashboard is the quickest path for most questions.

Live Chat Open your phking365 account dashboard and tap the chat icon. Privacy and data requests raised here are routed to the account team directly, not a general queue.
Email Support Send a written request to our support address listed in your account settings. Include your registered mobile number so we can match it to your account record.
Account Settings Some data preferences — including marketing communication opt-outs and cookie settings — can be adjusted directly inside the Privacy section of your account profile page.

Common Questions About Your Data and Rights

These are the questions we hear most often about how your information is handled. If your question is not covered here, reach out through live chat from your account dashboard.

We collect your name, mobile number, and e-wallet account reference — the minimum needed to verify your identity and process GCash, Maya, or InstaPay transactions on your account.

No. Your GCash or Maya PIN is entered inside the respective e-wallet app, not on our platform. We only receive a transaction reference confirming the transfer was completed.

Yes. Send a data access request via live chat or email, verified against your registered mobile number. We will provide a summary of the account data we hold on your profile.

Transaction records, including InstaPay and bank-transfer entries, are held for the period required under applicable financial regulations in the Philippines, then deleted or anonymised.

Go to the Privacy section inside your account settings and toggle off marketing communications. Changes take effect on the next send cycle, usually within one business day.

Access is restricted by role. Only team members handling your active support request or verifying a withdrawal can view your account record. All access is logged internally.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.